Which two statements are true about safe mode in relation to add-ins?

• A.It is a setting that must be enabled at the interface level.
• B.It allows an agent desktop to log in to the application without any add-ins.
• C.It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
• D.It allows an agent desktop to log in to the application with local add-in files.
• E.It is a profile setting that must be enabled for a profile.

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Which option should you useto create or configure queues?

• A.Configuration> Site Configuration > Configuration Settings
• B.Configuration > Application Appearance >Customizable Menus > System Menus
• C.Configuration > Application Appearance > Customizable Menus > Custom Menus
• D.Configuration > Site Configuration > Message Bases

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You make some changes to your message template and deployit globally, but the deployed status continues to show as pending.
What would you do to resolve this?

• A.Accept the changes.
• B.Enable the global template.
• C.Validate the template.
• D.Save the deployment.

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What are the three different types of pull policy for queues?

• A.Strict Priority
• B.Manual
• C.Round Robin
• D.First Due
• E.Standard
• F.Advanced

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In which two scenarios would you use multiple interfaces?

• A.When multiple languages need to be supported
• B.When your portal needs the support of different channels for login
• C.When your business operates in different lines of business
• D.When you need multiple channels enabled such as email, chat,and web self-service
• E.When new business processes need to be supported other than the standard contact center

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