Which of the following is a conflict resolution technique that emphasizes areas of agreement rather than areas of difference?

• A.Compromising
• B.Collaborating
• C.Smoothing
• D.Problem Solving

Correct Answer: C

Explanation/Reference:
Explanation:
There are five general techniques for resolving conflict. As each one has its place and use, these are not given in any particular order:
Withdraw/Avoid. Retreating from an actual or potential conflict situation; postponing the issue to be

better prepared or to be resolved by others.
Smooth/Accommodate. Emphasizing areas of agreement rather than areas of difference; conceding

one's position to the needs of others to maintain harmony and relationships.
Compromise/Reconcile. Searching for solutions that bring some degree of satisfaction to all parties in

order to temporarily or partially resolve the conflict.
Force/Direct. Pushing one's viewpoint at the expense of others; offering only win-lose solutions, usually

enforced through a power position to resolve an emergency.
Collaborate/Problem Solve. Incorporating multiple viewpoints and insights from differing perspectives;

requires a cooperative attitude and open dialogue that typically leads to consensus and commitment.

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The process of identifying the stakeholders' information needs is completed during:

• A.Plan Communications.
• B.Manage Stakeholder Expectations.
• C.Stakeholder Analysis.
• D.Identify Stakeholders.

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Considering a highly dynamic project environment, which approach should the project manager adopt to manage the project team?

• A.A self-organizing approach to increase team focus and maximize collaboration.
• B.A virtual team to minimize feeling of isolation and gaps on sharing knowledge.
• C.A distributed team to improve tracking progress, productivity, and performance.
• D.A norming approach that requires team members to adjust their behavior and work together.

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Which of the following is an example of a technique used in quantitative risk analysis?

• A.Sensitivity analysis
• B.Probability and impact matrix
• C.Risk data quality assessment
• D.Risk categorization

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While preparing the project management plan on a weekly basis, the project manager indicates the intention to provide an issues report to the staff via e-mail. In which part of the plan will this type of information be included?

• A.Quality management plan
• B.Human resource plan
• C.Communications management plan
• D.Procurement management plan

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