A PMO team is preparing the PMO governance model for the organization. Which components of a well- structured PMO governance model should the PMO professional consider?

• A.PMO charter, communications management plan, and stakeholder engagement plan.
• B.PMO roles, responsibilities, autonomy levels, and accountability.
• C.PMO customer engagement plan, reporting structure, and organizational process assets.
• D.PMO mandate, enterprise risk register, and reporting structure.

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A PMO professional is responsible for a team of project managers who lead projects for the business departments. A business manager has mentioned to the PMO professional that one of the project managers assigned to them is very set in their ways, which is causing friction among the project team members.
How should the PMO professional respond to this feedback?

• A.Assign a different project manager to this project, as keeping the business department happy is paramount to PMO success.
• B.Instruct the PMO team members to be more sensitive to how the other project team members work.
• C.Talk with the respective project team members about specific examples of situations that caused issues within the project team.
• D.Ask the project manager to explain the challenges of working with the other project team members.

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The executive team is concerned with the performance of a PMO. Some customers have complained that service delivery is inconsistent.
What should the PMO professional do first to address these concerns?

• A.Meet with customers and check if a reassessment of expectations is needed.
• B.Present the PMO ' s benefits realized to the executive team and customers.
• C.Review the service quality metrics for customers regularly to drive consistency.
• D.Increase the number of PMO services offered to its customers.

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A PMO professional receives feedback from project managers indicating that they are not able to secure the necessary project delivery teams in a timely manner.
How should the PMO professional address this issue to improve resource management across projects?

• A.Develop a centralized resource management system that provides visibility into resource availability and allocation.
• B.Delegate resource management responsibilities to individual project managers to maintain autonomy.
• C.Implement a strict resource allocation policy to ensure equitable distribution of resources among projects.
• D.Hire additional project managers to meet the demands of all projects simultaneously.

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An organization is forming a PMO. The team responsible for running the PMO is being recruited; it includes a mix of people from internal departments and external resources. One of the team members hired to work on the PMO has a lack of experience in certain services of the PMO that will be included in their assignment.
What should the PMO professional do?

• A.Provide intensive training on the functional departments of the company and their particularities.
• B.Assign an experienced member from the PMO to mentor the less-experienced team member.
• C.Provide a self-training plan so that the new team member can study PMO theory at their own pace.
• D.Assign a team from the PMO to train the new member to enhance their performance.

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