Explanation = According to the PMBOK Guide, 7th edition, an issue is a point or matter in question or in dispute, or a point or matter that is not settled and is under discussion or over which there are opposing views or disagreements1. An issue log is a tool that records and tracks issues that arise during the project and require resolution2. The project manager should review and update the issue log regularly, and determine the appropriate actions to resolve the issues, such as finding alternative solutions, escalating to higher authority, or negotiating with stakeholders3. Therefore, the project manager should review and update the issue log and determine if any alternative components can be offered, to minimize the impact of the vendor delay on the project schedule. This is also consistent with the project management principle of being proactive and responsive. References: 1: PMBOK Guide, 7th edition, Glossary, p. 309 2: PMBOK Guide, 7th edition, Chapter 5: Monitor and Control Project Work, p. 97 3: PMBOK Guide, 7th edition, Chapter 5: Monitor and Control Project Work, p. 98-99 4: PMBOK Guide, 7th edition, Chapter 1: Introduction, p. 9
Explanation According to the PMBOK Guide 7th Edition, the project manager should identify and engage stakeholders throughout the project life cycle and collect their requirements using various techniques such as interviews, surveys, focus groups, workshops, observation, prototyping, etc. The project manager should also analyze the interests and influence of stakeholders and prioritize their requirements based on the project objectives, scope, and value. The project manager should not exclude or ignore any stakeholder requirements, as this may lead to dissatisfaction, conflicts, or scope changes later in the project12. References: PMBOK Guide 7th Edition, Chapter 3: Project Performance Domain, Section 3.2: Engage Stakeholders, Page 61; Chapter 4: Project Delivery, Section 4.2: Collect Requirements, Page 89.
Question 98
項目經理正在處理一個大型 IT 項目。在審查其中一個可交付成果時，一位利益相關者對最終產品提出了擔憂。 項目經理首先應該做什麼？
