Several components of an expensive manufacturing project have been returned by the customer. The customer is complaining that the quality of the components is poor and is concerned that, as a result, their products will be returned due to quality issues.
The project manager is certain that
quality has been maintained.
How should the project manager communicate with the customer to help assure them that the project has produced quality products?

• A.Show the customer the quality control measurements.
• B.Show the customer a sample history of quality.
• C.Show the customer the tolerance and control limits.
• D.Show the customer sample results from the current batch.

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A project team has expressed concern that certain remote team members are not able to collaborate with the larger project team due to their work schedule. The project manager is confused since the entire team is located in the same time zone and believes there are other factors at play.
What should the project manager do next?

• A.Rectify ground rule violations.
• B.Examine the team's virtual needs.
• C.Review performance formally.
• D.Implement new options.

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A project manager has been assigned to lead an IT project to store information on sold lottery tickets. During the project execution, a failure in the system caused 10 numbers to be sold two times. This happened during the month of greatest demand because the prize was the highest of the year. The project team is concerned that one of those tickets could be the winner.
What should the project manager do first?

• A.Carry out tests to verify that the system does not fail again due to the high occurrence of events.
• B.Review the list of risks to verify that this issue was considered and execute the detailed action plan.
• C.Inform the sponsor about the issue and make a request for sufficient funds to be made available.
• D.Reassure the sponsor by explaining the probability of this risk materializing is extremely low.

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A company is implementing a project with team members located in different countries and time zones.
Individual performance is satisfactory, but the team's performance as
a whole is low, especially in terms of group activities.
What should the project manager do?

• A.Review and reassign team assignments.
• B.Negotiate for new team members.
• C.Review and update the communications management plan.
• D.Facilitate communication and team building.

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During a project's execution phase, two team members are having conflicts with other team members within the team on technical and interpersonal levels. Which two actions should the project manager take first to address this conflict? (Choose two)

• A.Discuss the conflict early among the affected team members using a direct, collaborative approach.
• B.Address the conflict during team meetings for the entire team to participate and find solutions.
• C.Arrange individual meetings with the team members who cannot work together effectively.
• D.Ask human resources (HR) to intervene before it escalates and affects the team's performance.
• E.Plan to resolve the team members' conflicts after the sprint and focus on achieving the goal.

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