An insurance company offers personal property insurance. Jewelry is a special type of personal property. Jewelry coverage requires that the user managing the request is trained to appraise jewelry. Assignments for jewelry appraisals must go to skilled users.
Which routing approach would you use?
Response:

• A.Route directly to users who are members of a work group that uses skill rating parameters
• B.Route requests to a decision table that routes the request to a work group in a location where there are users who have appraisal skills.
• C.Route requests to a work group whose members have the skill rating parameters.
• D.Route requests to a reporting manager who assigns the request to a user to ensure fast processing.

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You have an online shopping application that has the data types described in the image below. Review this information, then click the forward arrow to check your understanding of how the data types in your application map to their systems of record.
You can return to this information at any time from the activity page by clicking the back arrow.


Solution:

Determine whether the given solution is correct? Response:

• A.Incorrect
• B.Correct

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Which statement best describes the behavior observed when running a flow in draft mode?
Response:

• A.Service levels are ignored when running the flow
• B.Flows can be saved even if rules have not been configured for flow shapes
• C.UI fields marked as required can be skipped when running the flow
• D.Decision outcomes are chosen by the user if the decision rule cannot be found

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The UCom shopping website decides to share an update on order acceptance and the expected delivery time of the product. Which automation step is most suitable to achieve this objective?
Response:

• A.Update case
• B.Post to pulse
• C.Send notification
• D.Push notification

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To process a loan application, evaluate an applicant's credit score: >700 to underwriting, <500 to email denial, otherwise to loan officer review. Which flow correctly captures this?

• A.Decision shape: >700 to underwriting, <500 to email, else to review.
• B.Decision shape: >700 to review, <500 to underwriting, else to email.
• C.Decision shape: >700 to email, <500 to review, else to underwriting.
• D.Decision shape: >700 to review, <500 to email, else to underwriting.

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