U+ Bank is facing an unforeseen technical issue with its customer care system. As a result, the bank wants to share the new temporary contact details with all customers over an SMS.
Which type of outbound interaction do you configure to implement this requirement?

• A.Scheduled update
• B.Security event
• C.Customer event
• D.Priority communication

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Pega Customer Decision Hub enables organizations to make Next-Best decisions. To which type of a decision is Next-Best-Action applied?

• A.Determining if a borrower gets a loan
• B.Determining how to optimize inventories
• C.Predicting the time of a machine failure
• D.Optimizing supply chain management

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Which of the following reasons explains why a customer might receive an action that they already accepted?

• A.The action suitability conditions are not defined.
• B.The volume constraint is not set to exclude previously accepted offers.
• C.The suppression rules are not defined to exclude previously accepted actions.
• D.The actions are filtered based on eligibility.

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U+ Bank implemented a customer journey for its customers. The journey consists of five stages. The bank observes that as customers progress through the journey, one customer entered the third stage of the journey, and then received an offer that is not included in any journey.
Which statement explains the cause of this behavior?

• A.The bank implemented upweighting for the third stage.
• B.The customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.
• C.The customer can be involved in only one active journey at a given moment.
• D.The customer always receives the most relevant action, even if an action is not a part of any journey.

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