U+ Bank, a retail bank, is facing an unforeseen technical issue with its customer care system. As a result, the bank wants to share the new temporary contact details with all customers over an SMS. All customers must receive this communication regardless of the engagement policy conditions and constraints.
Which type of communication do you configure to implement this requirement?

• A.Promotional action
• B.Transactional action
• C.One-time action
• D.Mandatory action

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MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website.
The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning architect, what do you configure to select the best offer from both groups based on customer behavior?

• A.Enable a business value in the prioritization formula.
• B.Create an adaptive model rule at the Issue-level.
• C.Ensure that the propensity is enabled in Arbitration tab.
• D.Create a prioritization decision strategy at the Group-level.

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MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning architect, what must you do to present offers from the two groups?

• A.Enable an engagement policy for the second group.
• B.Map a real-time container to the Top-level or Issue-level.
• C.Set contact limits for both the groups.
• D.Create a decision strategy at the Issue-level

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U+- Bank, a retail bank, has recently Implemented a project in which qualified customers see mortgage offers when they log in to the web self-service portal.
Currently, only the customers who satisfy the following engagement policy conditions receive the Fifteen-year fixed-rate mortgage offer:

The bank decides to make two changes:
1. Update the suitability condition for the Fifteen-year fixed-rate mortgage offer.
2. Introduce a new offer, Twenty-year fixed-rate mortgage.
The following table shows the new engagement policy conditions for both mortgage offers:

What is the best practice to fulfill this change management requirement in the business operations environment?

• A.Create two change requests in the 1:1 Operations Manager portal.
• B.Create a single change request in the Pega Customer Decision Hub portal.
• C.Create two change requests: one in the Pega Customer Decision Hub portal and the other in the 1:1 Operations Manager portal.
• D.Create a single change request in the 1:1 Operations Manager portal.

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U+ Bank has recently implemented Pega Customer Decision Hub. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning architect, you have created the new set of actions, the corresponding treatments, and defined a new trigger in the Next-Best-Action Designer for the new web channel.
What else do you configure for the new treatments to be present in the next-best-action recommendations?

• A.Create a channel strategy specifically for web.
• B.Change the generated decision strategy.
• C.Modify the Next-Best-Action Framework strategy to cater to the new web channel.
• D.No need to do anything. The strategy is auto-generated.

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