A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours.
Which three configuration options are needed to enable the manager to satisfy the requirements?
(Choose Three)
Response:

• A.Provide a field for urgency adjustment.
• B.Provide escalation action to HR and resolve the case.
• C.Provide notification to HR requesting urgency be increased.
• D.Provide a service level for the HR assignment.
• E.Provide a local action to transfer the assignment to another queue.

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A customer views a product available in multiple color options. The customer must select only one color for each product.
Which UI control allow a developer to present the user with all color choices at once, without prompting or clicking, while ensuring that the user can only select one of the color options?
Response:

• A.Radio buttons
• B.Text input
• C.Drop-down
• D.Check box

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A bank wants to allow customers to deposit checks through their mobile phones. The check amount, bank routing number, and payer account number are scanned and sent to a check clearinghouse for processing.
Select each description on the left and drag it to the appropriate Three Pillars element on the right.

Correct Answer:

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Which requirement is best implemented using a Wait step in a case

• A.You need to pause a case until a user uploads a signed document
• B.You need to send an email after a user completes a form
• C.You cannot proceed in an expense report until a manager approves the request
• D.You cannot complete a purchase case on a website unless you complete a new account subcase

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Which two of the following are benefits of following Pega guardrails ? (Choose Two)

• A.Guardrails help developers to track compliance with Pega best practices
• B.Guardrails help developers build applications that are easier to maintain and have fewer defects
• C.Guardrails help managers create schedules for efficiently allocating developer resources
• D.Guardrails help project managers ensure that applications are completed on time

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