Consider the following user story:
As a customer, I want to be able to cancel an open service request at any time.
Select the configuration option that satisfies the user story.

• A.Add a stage-only action to each stage in the case workflow.
• B.Configure the Cancel button on the user views to resolve the case.
• C.Add an alternate stage to the case life cycle.
• D.Add a case wide action to the case workflow.

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You are configuring a standard email to automatically be sent to loan applicants informing them that their loan has been approved. The requirement states that the email must include values for the applicants name, the loan office, and the loan amount.
The email must also include content stating the loan's terms and conditions, which is regularly updated.
The content is in a paragraph rule shared by other standard emails throughout the organization.
How would you configure your email?
Response:

• A.Add placeholder text for the applicants name, loan office, and amount. Also. Insert the paragraph rule.
• B.Add the applicant name and loan office properties. Include correspondence fragment that contains a link to the organization's website page that contains loans and conditions.
• C.Add the applicant name, loan office, and loan amount properties. Also, copy and paste the paragraph content into your email.
• D.Add the applicant's name. Loan office. And loan amount properties. Also, insert the paragraph rule.

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You are defining a user view for a loan application. If the loan applicant indicates there are one or more open account, the Date account opened must be before the current date. Select the approach that meets the validation requirements.
Response:

• A.Use a calendar control to verify the Date account opened is in the past.
• B.Use a validate rule to verify the Date account opened is in the past.
• C.Use a pick list control to verify the Date account opened is in the past.
• D.Use a when rule to verify the Date account opened is in the past.

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You have a requirement to add a bank routing number field to a view. Routing numbers must contain nine digits. How would you configure the field to support this requirement?
Response:

• A.Use a decimal property type and make the field required.
• B.Set the minimum and maximum values to 9 in a text field.
• C.Use an edit validate rule that validates the routing number pattern.
• D.In edit validate rule, configure a function to test for a routing number pattern.

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You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within five days.
To meet this requirement, you must set the____________. in the service level to five days.

• A.urgency
• B.priority
• C.deadline
• D.goal

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