Which two aspects of application delivery are improved by using Direct Capture of Objectives?
(Choose Two.)
Response:

• A.Speed
• B.Accuracy
• C.Testing
• D.Coding

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In a help desk application, you have the following requirement: The Customer Support Representative must response to a help desk ticket within 4 hour after a customer submits a ticket. Where do you configure the service level to meet this requirement?
Response:

• A.The step
• B.The case type
• C.The process
• D.The stage

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An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performedin any order.
How do you configure the approvals in the application?

• A.Configure a parallel process for each of the required approvals.
• B.Add the manager approval to an alternate stage in the case life cycle.
• C.Configure a single cascadingapproval based on an authority matrix.
• D.Add an optional process to each approval in the appropriate stage.

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What two items should a developer configure before delagating a rule ? (Choose Two)

• A.An Access Group that has access to the production ruleset
• B.An unlocked ruleset added to the Application rule as a production ruleset
• C.An Access Role that has access to the production ruleset
• D.A separate Operator ID that has access to the delegated rules

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You are configuring a standard email to automatically be sent to loan applicants informing them that their loan has been approved. The requirement states that the email must include content stating the loan's terms and conditions, which is regularly updated.The content is in a paragraph rule shared by other standard emails throughout the organization. How would you configure your email ?

• A.Add the applicant's name, loan office, and loan amount properties. Also, copy and paste the paragraph content into your email
• B.Add the applicant name and loan office properties, include correspondence fragment that contains a link to the organization's website page that contains loans and conditions
• C.Add the applicant's name, loan office, and loan amount properties. Also, insert the paragraph rule
• D.Add placeholder text for applicant's name, loan office, and amount. Also, insert the paragraph rule

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