A government application provides field placeholder values to help users enter the correct dat a. The Design Lead has asked you to increase the font size on all field placeholder value components to help visually impaired users.
Which configuration applies the font styling requirement on the field placeholder values in the application?
Response:

• A.Upload a new application theme.
• B.Add a new theme text entry to the application theme.
• C.Run a case type that uses the component and change the font on the view.
• D.Update the existing Default theme text entry.

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In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available.
During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interviewer who speaks the same language as the applicant.
What is the best way to design routing so the correct interviewer is assigned the task?

Response:

• A.Route the job application to an appropriately skilled operator using the Specific user option.
• B.Route the job application to a specific queue using the Use business logic option.
• C.Route the job application to an operator within a skilled group using the Specific user option.
• D.Route the job application to a specific user using the Use business logic option.

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Verifiability of a requirement means the requirement _____________.
Response:

• A.clearly defines all the information necessary to describe the feature or behavior desired
• B.has been agreed upon by both business and IT leadership
• C.must include information that establishes a testable condition
• D.must be well documented and concise

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The goal milestone in a service level defines that amount of time______________.

• A.allowed before an assignment is considered overdue
• B.in which the case or step should be completed
• C.allowed for a user to advance to the next stage
• D.in which the case or step must be completed

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A government applicationprovides field placeholder values to help users enter the correct data. The Design Lead has asked you to increase the font size on all field placeholder value components to help visually impaired users.
Which configuration applies the font styling requirement on the field placeholder values in the application?

• A.Update the existing Default theme text entry.
• B.Upload a new application theme.
• C.Run a case type that uses the component and change the font on the view.
• D.Add a new theme text entry to the application theme.

Comment: *

Name: *

Email: *

Verification: *