You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline and passed intervals?

• A.Urgency value continues to increment as configured.
• B.Service level processing is halted until the assignment is completed.
• C.The user is notified that the maximum urgency value has been reached.
• D.Urgency value remains at 100, but other service level processing continues.

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The clipboard is a_________________tool and is unique to each_________________? (Choose One)

• A.case, application
• B.diagnostic, case
• C.client-side, user session
• D.server-side, user session

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In a job application case, a hiring manager needs to receive an automatic email notification when the case reaches a Collect Work Sample assignment. How would you configure this correspondance requirement ?

• A.Add a SendCorrespondance local action to the assignment
• B.Enable assignment notifications for the case type
• C.Before the assignment, add a SendEmail SmartShape
• D.After the assignment, add a SendEmail SmartShape

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You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadlineinterval?

• A.The user is notified that the maximum urgency value has been reached.
• B.Service level processing is halted until the assignment is completed.
• C.Urgencyvalue continues to increment as configured.
• D.Urgency value remains at 100, but other service level processing continues.

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In a mortgage application, the user creates a loan request. In order for the loan request to be approved, the loan officer must receive the results of an appraisal. How would you configure the case types to reflect their relationship ?

• A.Make loan request a parent case type and appraisal a child case type
• B.Make both loan request and appraisal peer case types
• C.Make appraisal a parent case type and loan request a child case type
• D.Make mortgage a parent case type. Make loan request and appraisal child case types

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