Which statements about the following case are true?
(Choose two.)

Response:

• A.Stage 1 is a primary stage.
• B.Stage 1 is a resolution stage.
• C.Stage 1 automatically transitions to Stage 2.
• D.Stage 2 is an alternate stage.
• E.Stage 2 is a resolution stage.

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A loan application requires a borrower data type with fields to collect first/last name, address, employment, income, credit score, etc. In certain situations data type of spouse/partner and/or cosigner are required. Can all data types reuse the same properties? (Choose One)

• A.No, each data type must reference a unique data class
• B.Yes, if each data type references the same data class
• C.No, each data type must reference a unique data source
• D.Yes, if each field references the same data source

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Match the correct Answar in box:

Solution:

Determine whether the given solution is correct?
Response:

• A.Incorrect
• B.Correct

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To meet this requirement you need to set the ___________ in the service level to 5 days.
Response:

• A.deadline
• B.passed deadline
• C.urgency
• D.goal

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In a help desk application, you have the following requirement: The Customer Support Representative must response to a help desk ticket within 4 hour after a customer submits a ticket. Where do you configure the service level to meet this requirement?
Response:

• A.The process
• B.The case type
• C.The step
• D.The stage

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