Classes are used to________________________. (Choose Two)

• A.organize a set of rules for reusability.
• B.manage a set of rules that define a major portion of an application.
• C.organize a set of rules into a hierarchy.
• D.organize a set of rules for deployment to another server.

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You have a data page with product data. The data page is configured to reload if it is older than 1 day. If the data page was created at 9am on Monday morning, which of the following best describes when the data page will reload? (Choose One)

• A.The data page reloads on the next access one day after it was last accessed.
• B.The data page automatically reloads at 9am on Tuesday.
• C.The data page reloads automatically 1 day after it was last accessed.
• D.The data page reloads on the next access after 9am on Tuesday.

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An application allows employees to submit expense reports on a weekly basis. Expense reports must be approved by both employee's manager and audited by finance. The tasks may be completed in any order, but both must be approved for payment to be made. How do you configure the approvals in the application (Choose One)

• A.Configure cascading approval process based on user reporting structure
• B.Configure parallel processes for each set of required steps
• C.Configure a case-wide optional process for each approval process
• D.Configure cascading approval process based on an authority matrix

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Which two of the following use cases do you implement by using one or more calculated fields? (Choose Two)

• A.A sales representative wants to quote the cost of an insurance policy based onselected coverage options.
• B.A certification manager wants to determine the number of exams conducted at each testing facility in the current quarter.
• C.An accountant wants to list the largest order for the last month, for each customer account.
• D.A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required.

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A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?
Response:

• A.When Verify solution step starts
• B.When the Process ticket step starts
• C.When the Process ticket step completes
• D.When the Triage stage completes

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