An internal application currently grants 75 employees access to one of four roles: Admin, Author, User, andManager. A new analyst who joins the company requires all the Author role access but only some of the reporting capabilities available to the Manager role.
How do you satisfy this security requirement?

• A.Create a new Analyst role with the required access.
• B.Add the analyst to the Manager role.
• C.Update the Author role to include the required analyst reports.
• D.Add the analyst to both the Author role and the Case Manager channel interface.

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User A should have application permissions that are identical to User B's permissions. Unlike User B, User A lacks access to the My Cases page. How do you grant access to the My Cases page for User A?
Response:

• A.Update User A to the same role as User B.
• B.Add the My Cases page to the User A profile.
• C.Add the My Cases page to the User A role.
• D.Update the User A account to access the same portal as User

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The clipboard is a_________________tool and is unique to each_________________? (Choose One)

• A.diagnostic, case
• B.case, application
• C.client-side, user session
• D.server-side, user session

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A home loan compagny has home appraisal offices in various regions. Each office has a work queue. The compagny requires that appraisals be assigned to offices based on the home's location. For example; home appraisals for Boston are assigned to the New England office work queue. Which routing approach supports this requirement ?

• A.It is not possible to support this requirement. The router must define a specific work queue.
• B.Route the assignment based on appraiser skills
• C.Route the assignment to the current work queue based on business logic
• D.Route the assignment based on the appraiser role

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Apartment tenants submit maintenance requests that specify their name, address, request type, and request description. The apartment management company often receives multiple requests from a single address about the same issue. The company wants to identify duplicate maintenance requests that are submitted less than 30 days apart.
Which three configurations, when applied in combination on the Search duplicate cases step, achieve this goal? (Choose Three)

• A.Configure a time period for the request date as a weighted condition.
• B.Configure the apartment address as a basic condition.
• C.Configure the apartment address as a weighted condition.
• D.Configure the request type as aweighted condition.
• E.Configure the tenant name as a basic condition.

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