A survey is sent to a customer via email. How do you configure a solution to ensure the email includes the case ID for the survey?
Response:

• A.Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
• B.Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.
• C.Delegate a business rule so representatives can customize the email content as needed on a case-by- case basis.
• D.Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.

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A pre-approval mortgage case type collects applicant information and real estate property details. Which field type stores and displays an applicant's mortgage loan amount correctly?

• A.Decimal
• B.Picklist
• C.Currency
• D.Integer

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In a purchase request case type, you have the following requirement: Purchase requests should automaticallygo to a manager of an employee.
To meet this requirement, you design a case with a________________.

• A.change stage step to allow the employee to route to the manager
• B.stage to route requests to the manager
• C.step that routes to the manager
• D.process that routes to the manager

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In an insurance application; a claim case records the items of loss. Given the property reference
.ItemOfLoss(l).Description, .ItemOfLoss is a___________________________ Response:

• A.Single Value
• B.Page
• C.Page List
• D.Value List

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In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case.
Contact information changes must not alter or interrupt the primary flow of the case.
Which option meets the needs of this requirement?

• A.Add an alternate stage to the case life cycle.
• B.Add anoptional action to the case workflow.
• C.Add an assignment to the case life cycle.
• D.Add a stage with a start condition to the case workflow.

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