Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership.
If the member chooses to make changes, a case ID is assigned to the request. Which two configurations, when applied in combination, achieve this behavior?
(Choose Two)
Response:

• A.Configure the case type to create temporary cases.
• B.Configure the stage to resolve the case.
• C.Add a decision shape to the process.
• D.Add a Persist case step to the case life cycle.

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A Customer applies for a credit card. In order for the credit card to be approved, the credit card consultant must receive the results of a credit check. How do you configure the case types to reflect their relationship?
Response:

• A.Make both loan request and credit check top cases.
• B.Make credit check a spin-off case of credit card request.
• C.Make credit card request a child case of credit check.
• D.Make credit check a child case of credit card request.

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Which two configuration are used for three bank account type option with single control . How do we configure so that user cant' select more than one ?
Response:

• A.Button
• B.Checklist
• C.Drop down
• D.Radion button

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Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

• A.Add a decision in the Item Return process to change the stage when a return is not necessary.
• B.Replace the Wait step in the Item Return stage with a Change Stage step.
• C.Add an Item Retention alternate stage and define a process for retention of item.
• D.Add a condition to skip the Item Return stage when a return is not necessary.

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An insurance company provides personal property insurance. Jewelry is categorized as a special type of personal property. Requests for jewelry coverage require that a user managing the request is trained to appraise jewelry. The requirement is to route assignments for jewelry appraisals to users who have this skill, Which one of the following routing approaches would you use?

• A.Route requests to a work group that uses skill rating parameters for work group members.
• B.Route directly to a user who is a member of work group that uses skill rating parameters.
• C.Route requests to a reporting manager who assigns the request to an available user to ensure fast processing.
• D.Route requests to a decision table which routes the request to a work group in a location where there are users who have appraisal skills.

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