At which event does the Team typically discuss their velocity and capacity?

• A.Sprint Review
• B.Sprint Retrospective
• C.Practice Planning
• D.Process Startup

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Which BEST describes a Microprocess Architecture?

• A.A set of interrelated microprocesses for an effective and efficient service management process
• B.A collection of integrated microprocesses for a successful service management practice
• C.An organized structure for developing microprocesses that provide value
• D.An interrelated collection of microprocesses that support Scrum

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What is Agile Service Management?

• A.A cultural movement that aims to increase software delivery velocity and improve service reliability
• B.A production philosophy that focuses on reducing waste and improving the flow of processes to improve overall customer value
• C.A discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems
• D.A framework that ensures that service management processes reflect Agile values and are designed with 'just enough' control and structure

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Which is NOT an ITIL Guiding Principle?

• A.Start where you are
• B.Understand and increase the flow of work
• C.Progress iteratively with feedback
• D.Collaborate and promote visibility

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Which of the following is a benefit of Agile Service Management?

• A.Overcome constraints in process workflows
• B.Meet customer requirements faster and more accurately
• C.Improve the velocity of process improvement teams
• D.All of the above

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