Intelligent automation requires which initial element?
Correct Answer: A
Intelligent automation begins with intelligent processes that are designed to adapt and respond to dynamic needs, supported by automation tools and resilient technology. A . Correct. The foundation of intelligent automation is a process designed with adaptability and efficiency in mind. B . Incorrect. Tools are important but secondary to having a well-designed process. C . Incorrect. Resilient technology supports automation but does not serve as the starting point. D . Incorrect. Resilient processes are an outcome of intelligent process design. Reference: ITIL 4: Role of intelligent automation in service management. Agile and DevOps: Process-first approach to automation.
Question 12
How does the Agile Service Manager serve the organization?
Correct Answer: A
The Agile Service Manager serves the organization by fostering agility and improving the ability to respond to change effectively. A . Correct. The Agile Service Manager's role includes driving organizational agility by aligning processes and practices with Agile principles. B . Incorrect. While Agile values outcomes over artifacts, this is a broader principle, not the primary focus of the Agile Service Manager's service to the organization. C . Incorrect. Ensuring customer focus is more specific to the team and Product Owner roles. D . Incorrect. The Agile Service Manager serves both the team and the broader organization by aligning efforts with strategic goals. Reference: ITIL 4: Agile Service Management as part of organizational agility. SAFe Framework: Role of leaders in promoting enterprise agility.
Question 13
An Agile Service Manager is what type of leader?
Correct Answer: C
The Agile Service Manager embodies the role of a Servant Leader, focusing on enabling and empowering the team to succeed rather than exerting top-down control. A . Incorrect. While an Agile Service Manager can be inspiring, the primary focus is on serving the team and organization. B . Incorrect. Accountability is important, but the Agile Service Manager prioritizes serving others. C . Correct. As a Servant Leader, the Agile Service Manager removes impediments, supports the team's autonomy, and ensures alignment with Agile values. D . Incorrect. A Project Leader manages timelines and resources in traditional project management, which contrasts with the Agile Servant Leader role. Reference: Scrum Guide 2020: The Scrum Master as a Servant Leader. ITIL 4: Servant Leadership in Agile environments.
Question 14
How does the Agile Service Manager serve the Team?
Correct Answer: C
The Agile Service Manager primarily serves the team by removing impediments that block progress and ensuring smooth delivery. Let's assess the options: A . Incorrect. While customer focus is important, this responsibility lies with the Product Owner or similar roles, not primarily the Agile Service Manager. B . Incorrect. Writing user stories is a responsibility of the Product Owner or team members, not the Agile Service Manager. C . Correct. The Agile Service Manager supports the team by identifying and eliminating obstacles to ensure their progress and efficiency. D . Incorrect. While some aspects are relevant, only C accurately reflects the primary role of an Agile Service Manager. Reference: Scrum Guide 2020: Role of the Scrum Master in removing impediments.
Question 15
What is an Epic?
Correct Answer: B
An Epic is a larger work item that is broken down into smaller, related user stories. It is not directly tied to Sprint requirements. A . Incorrect. An Epic is not a single user story; it encompasses multiple related user stories. B . Correct. Epics represent a grouping of related user stories that contribute to a larger feature or objective. C . Incorrect. Epics are not necessarily scoped to a single Sprint; they may span multiple Sprints. D . Incorrect. While related stories are correct, the reference to Sprint requirements is inaccurate. Reference: Agile Glossary: Definition of Epics.
