As a coach, what do you have to prepare for a Design Thinking workshop? Note: There are 3 correct Answers to this question.

• A.Reframed alternatives for the agreed challenge
• B.Supplies and material
• C.Workshop room
• D.Time schedule/ agenda
• E.Inspiring ideas for solutions

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Those companies that succeed in identifying and satisfyingthe needs of customers have a better chance of gaining that all-important________________________________________.
Note: There are 1 correct answers to this question.

• A.Empathize
• B.Ideate
• C.Competitive edge
• D.Test

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Observe,listen, and ask why? Find the "human problems" and fall in love with them. Understanding users is how we make solutions they want and will use.
Note: There are 1 correct answers to this question.

• A.Optimism
• B.Potential
• C.Collaboration
• D.Empathy

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Why are brain dump exercises successful? Note: There are 3 correct Answers to this question.

• A.Grouping and clustering thoughts helps the team to structure data and to identify common topics.
• B.The result clearly articulates the emotions and touch points of the user when adopting a new technology.
• C.Everybody has different thoughts while thinking about the challenge.
• D.Participants are able to identify the most important ideas to solve the challenge.
• E.Group dynamics ensure that everyone contributes. Nobody wants to be the only one not providing any input.

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The_____________________phase uses brainstorming as a way to generate as many ideas as possible tomeet the need identified in the____________________phase.
Note: There are 2 correct answers to this question.

• A.Inspiration
• B.Reverberation
• C.Ideation
• D.Defloration

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