You are in the prototyping phase and the team should build low-fidelity prototypes. One team member is distracted and starts looking at e-mails. How do you manage this situation? Note: There is 1 correct answer to this question.

• A.Close the gap and engage yourself in the prototyping activities
• B.Do not intervene as prototyping can be done by a subset of the team.
• C.Remind the team member to be in or out
• D.Encourage the rest of the team to start work and ask them to get the distracted team member involved later

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What do you define during the scoping phase? Note: There are 3 correct Answers to this question.

• A."How might we" questions for personas
• B.The project plan
• C.The design challenge
• D.User types
• E.The team setup

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As a coach, what do you have to prepare for a Design Thinking workshop? Note: There are 3 correct Answers to this question.

• A.Supplies and material
• B.Reframed alternatives for the agreed challenge
• C.Workshop room
• D.Inspiring ideas for solutions
• E.Time schedule/ agenda

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What are the objectives of the empathy map technique? Note: There are 3 correct Answers to this question.

• A.To understand the user's needs and measures of success
• B.To understand the attributes of the user's character
• C.To understand what the user sees, hears, says, and does
• D.To understand the user's fears, obstacles, and frustrations
• E.To understand the user's ideas to solve the problem

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How can you get the most information from an interviewee?

• A.Invite a group of interviewees to join the design team and ask questions around the table.
• B.Conduct interviews as a pair and alternate who asks the questions.
• C.Conduct interviews as a pair. One person asks the questions and the other one takes notes.
• D.Collect the data via survey (written questionnaire).

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