In which areas does SAP Consulting typically use Design Thinking as a problem solving method? Note:
There are 2 correct answers to this question.

• A.Incident management.
• B.Strategic advisory
• C.Final go-live check
• D.Technology opportunity identification

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The empathy map contains four main components that help you organize data from people you interview:
Note: There are 3 correct answers to this question.

• A.Create
• B.Feel
• C.Think
• D.Say and Do

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What rules do you apply when defining a design challenge? Note: There are 3 correct answers to this question.

• A.The design challenge needs to be aligned and defined together with the client.
• B.The design challenge should have the right balance between open and close phrasing
• C.After completing the scoping phase, the design challenge cannot be rephrased anymore.
• D.The design challenge sets the scope for a Design Thinking project.
• E.The design challenge has to refer to a concrete persona in the context of the problem space

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What are general rules in a Design Thinking session? Note; There are 3 correct answers to this question.

• A.Think user centric
• B.Convince, don 't confuse
• C.Explain your ideas in a creative way
• D.Fail early, fail often
• E.Defer judgment.

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Bringing together diverse perspectives unlocks potential. Modern challenges are too big and complex for any one person, discipline, or even industry.
Note: There are1 correct answers to this question.

• A.Optimism
• B.Potential
• C.Empathy
• D.Collaboration

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