As a Design Thinking coach, what rules of engagement do you have to communicate to participants to ensure that workshops are successful. Note: There are 2 correct answers to this question.

• A.Judge ideas early
• B.Keep divergent perspectives within the design teams to a minimum
• C.Everyone must participate actively
• D.Everyone has a voice.

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What are the main objectives of the "charretting" technique? Note: There are 2 correct answers to this question.

• A.Speed up the synthesis phase.
• B.Design Thinking challenges into one
• C.Discuss with project sponsors if the scope is fuzzy or unclear Merge multiple
• D.Collaboratively evaluate potential areas for a given project scope

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How do you gain a deeper understanding of the problem? Note: There are 3 correct answers to this question.

• A.Conduct adjacent and analogous research
• B.Execute field research and observe users
• C.Define an empathy map
• D.Run different interview formats.
• E.Create a "day in the life" of the persona

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What rules do you apply when defining a design challenge? Note: There are 3 correct answers to this question.

• A.The design challenge needs to be aligned and defined together with the client.
• B.The design challenge should have the right balance between open and close phrasing
• C.The design challenge sets the scope for a Design Thinking project.
• D.The design challenge has to refer to a concrete persona in the context of the problem space
• E.After completing the scoping phase, the design challenge cannot be rephrased anymore.

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What areas should be covered in a game plan? Note: There are 3 correct Answers to this question.

• A.Objectives
• B.Strategies
• C.Success factors
• D.Tasks
• E.Maturity assessments

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