What is required to set up the organizational structure correctly?

• A.The root node/uppermost node must be defined as a service organization.
• B.The root node/uppermost node must be defined as a sales organization.
• C.The root node/uppermost node must be defined as an enterprise.
• D.The root node/uppermost node must be defined as a company.

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Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
Note: There are 2 correct answers to this question.

• A.Map the data fields with the offered data fields in the migration template.
• B.Schedule an MORO Job.
• C.Save the file in XML
• D.Download the migration template.

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Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.

• A.Service contract
• B.Working calendar
• C.Operating hours
• D.Maintenance plan

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What are the valid schedule types when creating maintenance plans? Note: There are 2 correct Answers to this question.

• A.Cyclical
• B.Absolute
• C.Recall
• D.Counter-based

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Which of the following options are features within the Analytics framework? Note: There are 2 correct Answers to this question.

• A.With the Dashboard Designer, KPIs can be joined to a new data source.
• B.With the mashup approach, offline access to an SAP BusinessObjects BI system is available.
• C.You can create new custom reports based on join data sources.
• D.You can add custom fields in data sources and reports.

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