Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.

• A.Report the incident from the screen in which the issue occurs.
• B.Keep the incident lightweight and use screenshots only if it is necessary.
• C.Always include step-by-step instructions on how to recreate the issue.
• D.Always create the incident with medium priority and adjust it later if applicable.
• E.Check for solutions in the Help Center.

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Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

• A.Warranty category
• B.Service category
• C.Incident category
• D.Cause category
• E.Maintenance category

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Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct Answers to this question.

• A.Warranty
• B.Text
• C.Maintenance plan
• D.Registered product
• E.Product

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Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct Answers to this question.

• A.Unrestricted
• B.Define Specific Restriction
• C.Restricted
• D.Full Access
• E.No Access

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Because some activities can be carried out in multiple views, which of the following is correct regarding access rights?

• A.Unrestricted access rights override any restrictions you have defined.
• B.Restricted access rights override any unrestricted access you have defined.
• C.If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
• D.You can decide, per view, if the access rights should override any restrictions you have defined or not.

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