Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

• A.Account
• B.Employee
• C.Service category
• D.Territory
• E.Organization

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What are some SAP recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.

• A.Establish release management.
• B.Establish regular housekeeping tasks and procedures.
• C.Integrate clean core practices in the end-to-end value process chain.
• D.Define roles and responsibilities as part of a process transformation office.
• E.Establish an organizational structure, technical foundation, and transformation methodology for clean core.

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Which actions can you take to control custom fields and their values? Note: There are 2 correct answers to this question.

• A.Create a code list restriction
• B.Grant access to extension fields for business roles
• C.Grant access to extension fields for business users
• D.Use restriction rules

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Which object can be used in workflow definition and assigned to organizational structures?

• A.Employee
• B.Business user
• C.Business role
• D.Job definition

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What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

• A.Determining responsibility for tickets
• B.Reporting purposes
• C.Controlling validity of the service catalog
• D.Determining fine-tuning settings
• E.Determining service level assignments

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