Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

• A.Report a ticket.
• B.Send an email to SAP Cloud Support.
• C.Implement the provided Hot Fix number.
• D.Create an incident.

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Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.

• A.Ticket type
• B.Notification type
• C.Channel direction
• D.Mashup service
• E.Channel type

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Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.

• A.Determination of involved parties
• B.SLA Determination
• C.Party roles
• D.Delegation rules

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Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.

• A.Assign employee to an organizational unit
• B.Remove the personal data from the business user
• C.Create territory hierarchy levels
• D.Assign restriction rules

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Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A.Use fine-tuning to activate Service Contract Management
• B.Activate Service Contract Management in scoping
• C.Activate Create Contracts in the Detail view
• D.Use fine-tuning to manage the numeric range for contracts

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