What types of mashups are available in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A.URL mashups
• B.Internal mashups
• C.ABAP mashups
• D.HTML mashups

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Which of the following apply to time recording? Note: There are 3 correct answers to this question.

• A.Code list restrictions are not possible for the Time Type field.
• B.Automatic time recording can be done by choosing "Start recording" and "Stop recording".
• C.Time sheets can be submitted for approval.
• D.Time recording can be done without assignment to a ticket.
• E.You can activate Microsoft Outlook integration for time recording.

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What do you have to consider when you are using the Data Workbench?

• A.Using the Data Workbench requires an additional license.
• B.Templates are used to update existing data records.
• C.Additional configuration needs to be defined in the fine-tuning area.
• D.Using the Data Workbench requires the activation of a scoping item.

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You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?
Note: There are 2 correct answers to this question.

• A.Approval process for social media import run
• B.Social media channel configuration
• C.Work distribution
• D.Scoping in the Configuration Workbench

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Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.

• A.Sales contract
• B.Maintenance plan
• C.Priority
• D.Custom fields

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