What is the aim of a brain dump exercise in the scoping phase? Note: There are 2 correct Answers to this question.

• A.To identify and prioritize the best ideas
• B.To create a common understanding of the challenge
• C.To explore different perspectives in the team
• D.To identify the main personas in the context of the design challenge

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What software is a good practice to support virtual workshops? Note: There are 2 correct Answers to this question.

• A.Mural
• B.MS Teams
• C.MS Excel
• D.MS PowerPoint

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What is the recommended practice when running an interview for empathy? Note: There are 2 correct Answers to this question.

• A.Avoid silence.
• B.Ask binary questions.
• C.Encourage stories.
• D.Ask neutral questions.

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What gets you to the root of the problem and builds optimism for both problem finding and problem solving?
Note: There are 1 correctanswers to this question.

• A.Process
• B.Client
• C.People
• D.Place

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Think about a_________________________________questionnaireas you develop your design challenge statement: how might we enhance/create/improve/redesign/expand/grow/....?
Note: There are 1 correct answers to this question.

• A.fill-in-the-blank
• B.Space
• C.Confidence
• D.Expertise

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