What are general rules in a Design Thinking session? Note: There are 3 correct Answers to this question.

• A.Explain your ideas in a creative way
• B.Fail early, fail often
• C.Convince, don't confuse
• D.Defer judgment
• E.Think user-centric

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What is the golden rule of interviewing?
Note: There are 1 correct answers to this question.

• A.Statement
• B.Actively listen to the other person
• C.Confidence
• D.Expertise

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How do you integrate Design Thinking activities into a software development project?

• A.Plan Design Thinking workshops first for the business side and then for the IT side and repeat this throughout the development lifecycle.
• B.Plan Design Thinking workshops at the beginning and at the end of the development project.
• C.Plan several Design Thinking activities and workshops during the implementation phase for different levels of hierarchy (managers and subject matter experts).
• D.Plan Design Thinking related activities from the beginning of the development project and plan for multiple iterations.

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An insight is NOT just reporting what you heard in the conversation, but insteadis a
______________________that identifies a customer need and explains why.
Note: There are 1 correct answers to this question.

• A.Confidence
• B.Statement
• C.Expertise

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By which process, empathize with your target userand stay focused by summarizing common user characteristics, needs and pain points into a single persona?
Note: There are 1 correct answers to this question.

• A.Create a persona
• B.Interview your users
• C.Sketch a prototype
• D.Test your sketches with users

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