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  2. SHRM Certification
  3. SHRM-CP Exam
  4. SHRM.SHRM-CP.v2022-04-08.q154 Dumps
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Question 16

What was the founding idea of quality improvement, as espoused by W.
Edwards Deming?

Correct Answer: A
Explanation: The founding idea of quality improvement, as espoused by W.
Edwards Deming, is that the customer is the ultimate judge of quality. This simple insight, made in the early 1940s, radically changed the way business has been done thereafter. Before Deming, businesses relied on their own metrics and assessments of product quality. After him, they began to ask their customers about what constitutes quality, and make changes accordingly.
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Question 17

Eric is in charge of interviewing candidates for an open position in a hotel chain. As he considers each candidate, he finds himself quick to write off one young man in particular. This candidate has a strong resume and excellent credentials, but Eric decides that he just does not like this person and is disinclined to consider him a contender for the position. In doing so, Eric is demonstrating which of the following interview biases?

Correct Answer: C
Explanation: By allowing his intuition to guide his preference, Eric is relying on the bias of his gut feeling. Answer choice A is incorrect because a first impression bias means the interviewer allows an immediate impression of a candidate to determine a decision. Answer choice B is incorrect because a cultural noise bias means the candidate responds with pointed answers that are aimed at making the interviewer happy rather than responding in a more natural or general way. Answer choice D is incorrect because a leniency bias is occurs when the interviewer is lenient in regard to a candidate and fails to take potential weaknesses into account. Answer choice E is incorrect because a nonverbal bias occurs when the interviewer is overinfluenced by body language instead of by the candidate's responses.
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Question 18

ERISA mandates that employees who use grade vesting must be fully vested in a qualified plan

Correct Answer: C
Explanation: ERISA (the Employee Retirement Income Security Act of 1974) mandates that employees who use graded vesting must be fully vested in a qualified plan within seven years. The original version of this act had looser vesting requirements. ERISA also asserts that employees who use cliff vesting must be fully vested in a qualified plan within five years.
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Question 19

Which of the following types of analytical tools is used primarily for reviewing a series of random events to locate a potential pattern within them?

Correct Answer: D
Explanation: A histogram is useful for reviewing a series of random events to locate a potential pattern within them. A check sheet is equivalent to a checklist of expected results; the human resources professional would then compare results to the check sheet and check off what has occurred. A pareto chart measures two types of data; the information can yield results about the most important factor among many factors. A scatter chart also measures two types of data on an xy graph.
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Question 20

Which piece of legislation established that employees may not demand payment for their commute time?

Correct Answer: C
Explanation: The Portal to Portal Act established that employees may not demand payment for their commute time. This act, which was passed in 1947, also required employers to pay for work performed before or after normal hours or during scheduled breaks.
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