The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases.
How should thescreen flow be distributed?

• A.Component Filter
• B.Page Layout
• C.Home page
• D.Lightning page

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Cloud Kickshas a Customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request?
Choose 2 answers

• A.A user with manager role above the agent.
• B.Auser with the System Administrator profile.
• C.A user with the Manage Cases Permission
• D.A user with Read Permission on account.

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Which two capabilities are considerations when marking a field as required in Object Manager?
Choose 2 answers

• A.The field is universally required to save a record on that object.
• B.The field is not requiredto save records via the API on that object.
• C.The field is optional when saving records via web-to-lead and web-to-case
• D.The field is added to every page layout on that object.

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Northern Trail Outfittershas asked an administrator to ensure that when a contact with a title of CEO is created, the contact's account record gets updated with the CEO's name.
Which feature should an administrator use to implement this request?

• A.Process Builder
• B.Quick Action
• C.Workflow Rule
• D.Validation Rule

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Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.
Why are the support reps unable to see the Closed option in the specified piclist?

• A.The Show Closed Statuses m Case Status Field checkbox is set to the default.
• B.The Close Case page layout must be used to close a case.
• C.The Support Process being used omits Closed as a status choice.
• D.The Case record type is missing Closed as apicklist value.

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