Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.
What should the administrator use to achieve this?

• A.Case Rules
• B.Assignment Rules
• C.Workflow Rules
• D.Escalation Rules

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The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner.
What will the administrator find when troubleshooting this issue?

• A.An escalation rule is changing the case owner on case creation
• B.The Assignment Rule checkbox is selected by default.
• C.Another assignment rule is giving ownership to the administrator
• D.The Owner field is missing on the webform and email template.

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Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases thathave been open for more than 2 hours to an urgent Case queue and alert the support manager.
which feature should an administrator configure to meet this requirement?

• A.CaseAssignment Rules.
• B.Case Escalation Rules.
• C.Case Scheduled Reports.
• D.Case Dashboard Refreshes.

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Cloud Kicks has asked the administrator to test a new screen flow that create contacts.
What are two key components of testing the flow?
Choose 2 answers

• A.Set Up a flow interview to test the flow.
• B.Run the flow using it to create contacts.
• C.Use Debug to test the flow in Flow Builder.
• D.Test the flow in a sandbox.

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Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account.
How should the administrator recommend automating this business process?

• A.Configure a scheduled flow in flow Builder.
• B.Use a process to update the account when it is edited
• C.Set up a scheduled process in Process Builder.
• D.Create a workflow rule with an outbound message.

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