Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact.
What should the administrator use to achieve this?
Users at Cloud Kicks are reporting different options when uploading a custom picklist on the Opportunity object based on the kind of opportunity.
Where Should an administrator update the option in the picklist?
Support agent at Cloud Kicks are spending too much time finding resources to solve cases.
The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?
Ursa Major Solar has the following Environment and requirement:
* A new custom object named Regulations___c is a child of the account object.
* Al users need the ability to view regulations_c when viewing accounts with the sales account page layout.
How should an administrator provide access to Regulations_c on the sales account page layout?
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