SIMULATION
What are the three report types available when creating custom reports?

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Universal Containers created a new product line with a special sales team to sell the products. The sales process for the new line is more complex than the current sales process. The System Administrator added new picklist values to the Stage field for use by the new sales team. How should the System Administrator configure Salesforce to ensure only the appropriate stages are visible based on the product Line?

• A.Create a validation rule to display the appropriate Stages based on the User's role.
• B.Create new Forecast categories and assign the new Stage picklist values to those categories.
• C.Create a validation rule to display the appropriate Stages based on product line.
• D.Create a sales process and Opportunity record type for each product line.

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You can create which of the following types of email templates (Multiple correct answers):

• A.JavaScript
• B.Visualforce
• C.Text
• D.HTML with letterhead
• E.Custom HTML
• F.Text with letterhead

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Universal Containers is trying to improve the user experience when searching for the tight status on a case.
The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.
How should the administrator improve on the current implementation?

• A.Reduce the number of case status values to five.
• B.Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console.
• C.Review which status choices are needed for each record type and create support processes for each that is necessary.
• D.Edit the status choices directly on the record type.

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The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are created, to a queue based on case priority.
What tool should the administrator use?

• A.Email-to-Case
• B.Assignment Rules
• C.Auto-Response Rules
• D.Web-to-case

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