The Director of Sales wants a report that shows the trending performance of his sales reps. He would like to see the trend by month, with a review of the previous 6 months. Which report format would you use to create this custom report?

• A.Matrix Report.
• B.The Summary Report
• C.The Tabular Report

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How are Cases assigned?

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Custom Picklist fields can be either controlling or dependent fields

• A.False
• B.True

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A virtual storage that can be used to group on criteria such as skill requirements, product categories, customer types or service levels is called a:

• A.Case Assignment Rule
• B.Solutions Queue
• C.None of the above
• D.Case Queue

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You can use conditional highlighting for summary and matrix report only.

• A.True
• B.False

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