Based solely on the role hierarchy a manager can do all of the following EXCEPT:

• A.Extend sharing on both his/her and his/her subordinate's records
• B.View, edit, delete, and transfer his/her and his/her subordinates records
• C.View records his subordinate does not own but can view
• D.View all folders his/her Subordinate has access to, i.e., Reports, Documents, and Email Templates

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Through the Web-to-Case function, how is that case associated with a contact?

• A.None of the above
• B.Contact email
• C.Contact name
• D.Account name

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Workflow rules on custom objects are automatically deleted if the custom object is deleted.

• A.False
• B.True

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If you change the data type from a Checkbox to a Picklist, it can cause data loss.

• A.True
• B.False

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Create ads that display on search engines is possible in Salesforce using:

• A.MSN
• B.AOL
• C.Yahoo
• D.Google

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