An administrator Creates a custom text area field on the Account object and adds it to the service
team's page layout. The services team manager loves the addition of this field and wants it to appear
in the highlights panel so that the services reps can quickly find it when on the Account Page
How should the administrator accomplish this?

• A.From the page layout editor, drag the field to the highlights panel.
• B.In the Account object manager, create a custom compact layout.
• C.Create a new page layout and a new section titled highlights panel.
• D.Make the field required and move it to the top of the page.

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What is the maximum number of actions you can have per Workflow Rule?

• A.20
• B.40
• C.70
• D.80
• E.30
• F.10

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What is Salesforce.com Partner Portal? Choose 2 answers:

• A.All of the above
• B.Use your company logo on a Partner Site
• C.Data goes into your Salesforce objects through a third party site
• D.Develop Partner Application on Force.com Platform
• E.Create Interactive Communities

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What can an administrator customize for the Service Cloud console?

• A.Whether the record opens as a primary tab or subtab
• B.The objects displayed in the navigation tab
• C.The interaction log fields displayed for objects without an Activity History related list
• D.The fields displayed in the highlights panel
• E.Whether the SoftPhone displays in the footer or sidebar

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When a user refreshes a dashboard, who does the dashboard get refreshed for?

• A.The running user only
• B.The administrator.
• C.The user and all those who have access to the dashboard
• D.Only the user who refreshed the dashboard.

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