The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updated when a lead is created to improve processing time.
What tool should the administrator use to replace the workflow rules?

• A.Quick Action Flow
• B.Before Save Flow
• C.Scheduled Flow
• D.Screen Flow

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Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.
What should the administrator use to achieve this?

• A.Assignment Rules
• B.Case Rules
• C.Workflow Rules
• D.Escalation Rules

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Salesforce.com record Id's are Identical in?

• A.Record Id's are always different in different environment
• B.Production and Developer Sandbox
• C.Production and Config Only Sandbox
• D.Production and Full Copy Sandbox

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The User Interface Settings can be adjusted for individual users.

• A.False
• B.True

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How should an administrator support this request?

• A.Use process builder to capture the daily average on each opportunity.
• B.Add Formula Fields to track Stages on each Opportunity.
• C.Run the Opportunity Stage Duration report.
• D.Refresh weekly reporting snapshots for Closed Opportunities.

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