What can an administrator customize for the Service Cloud console?

• A.The fields displayed in the highlights panel
• B.Whether the record opens as a primary tab or subtab
• C.Whether the SoftPhone displays in the footer or sidebar
• D.The interaction log fields displayed for objects without an Activity History related list
• E.The objects displayed in the navigation tab

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When is a workflow rule triggered?

• A.When you are assign a record
• B.When it is edited to meet the rule trigger criteria
• C.When a record that was closed now becomes open again
• D.When you delete a record

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How many Editions are there in Salesforce.com

• A.4
• B.2
• C.5
• D.3

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Which of the following cannot be on the controlling side of the Dependent Picklist?

• A.Checkbox
• B.Standard Picklist
• C.Custom Picklist
• D.Multi Select Picklist

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The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out
the web-to-Lead form on their website. They want to send different Message based on the Lead
Industry Field Value.
What Should an administrator configure to meet this requirement?

• A.Add a public group and process builder to email the lead.
• B.Configure an auto response rule to email the lead.
• C.Use Validation rule to trigger workflow to email to Lead.
• D.Create an assignment rule to email the lead

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