Universal Containers uses Salesforce Knowledge and has defined its category groups based on the regions of Europe, of Americas, Africa, and Asi a. The administrator needs to restrict visibility of each category to the sales representatives within each region. How should the administrator control access to these category groups?

• A.Add custom category groups to the roles assigned to the sales users.
• B.Add custom category groups to the profiles assigned to the sales users.
• C.Modify object settings for the category groups on the sales users profiles.
• D.Add or remove sales users from a public group with access to the category groups.

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a salesforce user has created a lightning report that lists all customer support cases. other users can change the date range but are NOT allowed to changed case statuses.
how can the report creator configure the report to meet these requirements?

• A.Save the report in public folder and lock the status filter on the report.
• B.Save the report in private folder and lock the status filter on the report.
• C.Save the report in public folder and grant Read Only access to the folder.
• D.Save the report in private folder and grant Read Only access to the folder.

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The administrator at AW Computing has received an email for a system error indicating that their organization has reached is hourly limit processing workflow time triggers.
Which two processes should the administrator review? Choose 2 answers

• A.Debug Logs
• B.Time-Based Workflows
• C.Paused now Interviews
• D.Apex Triggers

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Universal Containers has a private sharing model. Their field service manager wants to edit Cases owned by the service team but is unable to edit Case records.
Which option should an administrator use to solve this issue?

• A.Update the manager's profile to include edit access to the Case object.
• B.Assign the manager a permission set with edit access to the Case object.
• C.Set the Organization-Wide Default to public read/write for cases and Accounts.
• D.Create a public group with read/write for cases and Accounts.

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The support managers want a way to identify other cases that require similar skills or help articles. This will allow them to easily determine appropriate support agents that can assist with reoccurring customer issued.
Which two of object relationship should help accomplish this?

• A.Self-Relationship
• B.Master-Detail Relationship
• C.indirect Relationship
• D.Hierarchical Relationship

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