Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers' territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real-time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time.
Which technical consideration should a Solution Architect make when designing collaborative forecasting?

• A.Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the model.
• B.If the sales user has many territories assigned to them, it can impact the performance of the forecast.
• C.Important details should be tracked at the opportunity line level.
• D.Forecast category names can be customized by submitting a Salesforce Support case.

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AW Heat &. Cooling is a mid-sized manufacturing company that sells special purpose heating and cooling solutions. Sales have declined significantly, and analysis shows that customers are leaving due to long turnaround times for quotes, lack of flexibility, and confused salespeople that do not understand their customers and do not collaborate with each other. The company wants to streamline and improve the customer experience from end to end, including new communication channels and digital self-service offerings.
How should the Solution Architect arrange the roadmap to implement the company's stated priorities?

• A.Start with Sales Cloud and Revenue Cloud, followed by Service Cloud and, later, Experience Cloud.
• B.Develop a comprehensive solution that includes Sales Cloud, Revenue Cloud, Service Cloud, and Experience Cloud as a basic version from the start.
• C.Start with Service Cloud and Revenue Cloud, followed by Experience Cloud and, later, Sales Cloud.
• D.Fast-track Service Cloud followed by Sales Cloud, Revenue Cloud, and, later, Experience Cloud.

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A Solution Architect is working with a complex enterprise architecture that supports multiple business processes. Many previous transformation projects have struggled because of the interdependencies between the Salesforce production environment and other systems, as well as a lack of documentation.
In which two ways can a Solution Architect gain a better understanding of the current state of the Salesforce production environment?
Choose 2 answers

• A.Speak to the business stakeholders to gather their suggestions for improvement.
• B.Identify which system integrator did the previous implementation and ask them to document their work.
• C.Examine the details of the current configuration to see how it is set up.
• D.Work with the system administrator toidentify who has the most knowledge of the current configuration.

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During a B2B multi-cloud implementation, an executive sponsor from Universal Containers (UC) approaches the Solution Architect to discuss ongoing support and new functionality that will be rolled out to support UC. The current implementation supports Experience Cloud, Service Cloud, and Sales Cloud.
Which three recommendations should a Solution Architect make to ensure features are enabled without impacting user efficiency?
Choose 3 answers

• A.Ensure development, training, and production environments are in place.
• B.Fully document all customizations added to the system.
• C.Communicate and train users on new features.
• D.Give users a way to raise support tickets for new features they do not understand.
• E.Give users the ability to opt-out of any new feature they dislike.

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A Solution Architect has been hired to help design and implement a quoting solution for AC Computers on Salesforce to support omni-channel selling. During discovery with the client, the Solution Architect learns AC Computers currently uses spreadsheets to manage its pricing and product catalog, which includes thousands of SKUs with a variety of attributes that determine pricing. The current quoting process is long and tedious because it requires a sales representative to find individual products and manually input that information into Salesforce.
The Sales team complains that they are spending too much time searching for the right product and Product Management is spending too much time trying to manage SKUs. AC Computers wants to move away from manual quoting processes and toward simplifying its product catalog.
Which recommendation should the Solution Architect make given the business requirements?

• A.Create Products and Price Books m Salesforce for the current product catalog to streamline future pricing and product catalog management; implement Salesforce Order Management and special pricing.
• B.Work alongside client stakeholders to perform a SKU optimisation; implement Salesforce Order Management and special pricing.
• C.Create Products and Price Books in Salesforce for the current product catalog to streamline future pricing and product catalog management; implement Salesforce CPQ product catalog and guided selling.
• D.Work alongside client stakeholders to perform a SKU optimisation; implement Salesforce CPQ product catalog and guided selling.

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