Universal Containers (UC) is about to complete an initial planning of a complex solution involving multiple customer personas. UC wants to ensure it has a comprehensive understanding of whatkinds of business outcomes the customers want to achieve before presenting them a solution.
Which method of discovery should a Solution Architect suggest to UC?

• A.Third-party research from well-known organizations
• B.Jobs To Be Done Framework
• C.Comprehensive Surveys to End Customers
• D.User Stories Creation with End Customers

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Universal Containers is at the start of a digital transformation program. Members of the executive leadership team have provided a list of internal and external stakeholders who are dedicated to formulating the vision and desired business outcomes in a 2-day workshop. The executive leadership team hasmade the request to understand what the customer experience will look like out of this workshop.
What should a Solution Architect do to help formulate the high-level business vision and desired business outcomes?

• A.Facilitate a workshop with the executiveleadership team, applying the journey mapping process to create a vision and align customer journey to business objectives.
• B.Facilitate a strategy session with the executive leadership team to better understand their individual business units' priorities to achieve the business objectives.
• C.Ask to follow the Customer Service team for a day to gain a better understanding of how they work and identify their pain points to formulate this vision.
• D.Facilitate a business process mapping workshop with the executive leadership team to better understand the potential process improvements.

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Universal Containers recently began a project to connect its ERP with Salesforce. One of the requirements is a daily batch process to create and update orders and order product information. The development team, using the corporate ETL tool, has created two processes to create these records using Bulk API. The test in the development environment worked fine, but in the production environment, some orderproduct records were not updated and showed an error "UNABLE_TO_LOCK_ROW:unable to obtain exclusive access to this record". There is one Process Builder on the Order Product object and no async process.
Which two steps should a Solution Architect recommend to avoid this error?
Choose 2 answers

• A.Use the import wizard instead of Bulk API.
• B.Sort the order product records by account and order before the Bulk API load.
• C.Change the Bulk API call to use Bulk API 2.0.
• D.Add a retry process for the records rejected by this error.

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Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The implementation was completed 5+ years ago, and Service Cloud users are now expressing dissatisfaction with system performance. A custom Visualforce page was developed to show relevant data to Experience Cloud users.
The same page is used by the Support team but displays more information based on their profile. UC has a small internal Support team for Salesforce that periodically enables new features in production.
Which best practice should the Solution Architect recommend to avoid these types of issues in the future?

• A.Assess the level of technical debt and test new features with the Product team in a Developer sandbox.
• B.Assess the level of technical debt and test new featuresin a sandbox before enabling in production.
• C.Assess the level of data quality and test new features with a pilot before enabling for all users.
• D.Assess the level of data quality and test new features with a subset of users in production before enabling all users.

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A Solution Architect was asked by AC Computers to provide solution recommendations for a rebate enrollment and management solution on Salesforce. The primary goal and requirement is to easily launch rebate programs for partners that an administrator can implement and manage in Salesforce. AC Computers currently uses Sales Cloud, Salesforce CPQ, and Experience Cloud to expose opportunity and quote information to partners.
Based on the business requirements, which solution should the Solution Architect recommend?

• A.Implement a custom solution to track rebates, accruals, and actuals and expose the data in the Experience Cloud site.
• B.Implement Salesforce Service Contracts with line items to track rebate accruals and expose the data in the Experience Cloud site.
• C.Implement Salesforce Rebate Management Module and expose the data in the Experience Cloud site.
• D.Implement B2B Commerce on Lightning Experience to track rebates and expose the data in the Experience Cloud site.

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