A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC's management team is very enthusiastic about new features of the platform and wants to go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into a management meeting and asked when UC can go live with automated chatbots, Einstein case classification, and CRM Analytics for data insights.
How should a Solution Architect respond to the management team considering their request for these new capabilities'?

• A.Agree with the management team to postpone the go-live and increase the scope to include the desired features.
• B.Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature.
• C.Explain the long-term vision and roadmap, and then propose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.
• D.Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production.

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A client is running a project with a 626 multi-cloud setup involving Marketing Cloud, Sales Cloud, Service Cloud, Experience Cloud, and MuleSoft. Currently, MuleSoft is primarily used to integrate with third-party systems. Marketing Cloud is connected to Sales/Service using the standard connector. A recent requirement-gathering session, involving all functional streams, brought up the question of where consolidated reporting mil happen. So far, reporting has only been looked at individually per stream.
There is a steering committee meeting 1 week from now. The Solution Architect was asked to provide different solutions to fix the problem. The expectation is that a high-level evaluation will be done prior the steering committee meeting so that an indication of options can be given and additional funding can be requested.
Which three critical steps should the Solution Architect take first?
Choose 3 answers

• A.Ensure all data objects across the different clouds have a unique external identifier
• B.Review the established and planned dataflows to understand where the systems of record sit and where data is transported to already.
• C.Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel. licenses aspects) for the most viable.
• D.Identify key drivers and high-level data scope behind the need for a consolidated reporting.
• E.Draft a solution to show how consolidated reporting can be done using CRM Analytics.

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Universal Containers is at the start of a digital transformation program. Members of the executive leadership team have provided a list of internal and external stakeholders who are dedicated to formulating the vision and desired business outcomes in a 2-day workshop. The executive leadership team has made the request to understand what the customer experience will look like out of this workshop.
What should a Solution Architect do to help formulate the high-level business vision and desired business outcomes?

• A.Facilitate a workshop with the executive leadership team, applying the journey mapping process to create a vision and align customer journey to business objectives.
• B.Facilitate a strategy session with the executive leadership team to better understand their individual business units' priorities to achieve the business objectives.
• C.Ask to follow the Customer Service team for a day to gain a better understanding of how they work and identify their pain points to formulate this vision.
• D.Facilitate a business process mapping workshop with the executive leadership team to better understand the potential process improvements.

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Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines.
With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales representatives should only call back customers if there is an upsell or cross-sell opportunity.
Which three recommendations should a Solution Architect make to meet these needs' Choose 3 answers

• A.Createan opportunity when a customer clicks a cross-sell or upsell email link.
• B.Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.
• C.Set up lead nurturing with Marketing Cloud and automate emails through journeys.
• D.Stop creating leads in Sales Cloud for abandoned carts.
• E.Put all leads from the abandoned carts in a queue.

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Universal Containers (UC) wants to implement a Salesforce multi-cloud solution that includes CPQ, B2B Commerce, and Sales Cloud. UC wants to use as much of Salesforce's core capabilities as possible for its cart-to-quote customer journey. The order fulfillment process is managed separately in a third-party ERP.
Which two considerations should a Solution Architect keep in mind when thinking about data flows?
Choose 2 answers

• A.Product and Pricing are set up with CPQ as the source of record.
• B.The source for the data feed to ERP is the CPQ Order object.
• C.All data points on products should be mapped and replicated between CPQ and B2B Commerce.
• D.Cart and Order record owners are mapped to Quote and Quote Line record owners.

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