Universal Containers serves customers globally across two businesses. Each business has its own org for managing itssales and support operations. Each line of business also maintains its own reporting systems using both CRM Analytics and Salesforce reports, but the CEO is asking for a unique dashboard that includes the global opportunity pipeline with data from both orgs.
What should a Solution Architect propose?

• A.Use CRM Analytics in the primary org and create a Salesforce External Connection. Then, create a dataflow to combine data from both orgs.
• B.Use one org as primary and create external objects for the accounts and opportunities of the other one.
  Then, use standard reports.
• C.Use one org as primary and an ETL tool to synchronize the accounts and opportunities of the other org.
  Then, use standard reports.
• D.Use CRM Analytics in the primary org and then, in thedashboards, use Salesforce Connect to query the data from the other org.

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Universal Containers has recently provided its call center team the ability to troubleshoot issues coming from its B2B Commerce customers. Currently, the team utilises Service Cloud and, specifically, the Service Console. The CIO s concern is now different the experience will be as it relates to B2B Commerce for Visualforce versus what the team sees today within the Service Console.
Which recommendation should the Solution Architect voice to the CIO to ensure higher adoption by the call center team?

• A.Implement an embedded web view of B2B Commerce within the Service Console.
• B.Implement the CSR flow so that call center agents can log m as the buyer within B2B Commerce and see their cart.
• C.Provide access to B2B Commerce data within the Service Console so they can see the cart.
• D.Implement Experience Cloud login as user so that call center agents can log in as the buyer within B2B Commerce and see their cart.

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Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers' territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real-time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time.
Which technical consideration should a Solution Architect make when designing collaborative forecasting?

• A.Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the model.
• B.If the sales user has many territories assigned to them, it can impact the performance of the forecast.
• C.Important details should be tracked at the opportunity line level.
• D.Forecast category names can be customized by submitting a Salesforce Support case.

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Universal Containers (UC) currently utilizes Sales Cloud and Experience Cloud for its customers. For the next phase in its digital transformation, UC would like to enable its vast dealer network with the kinds of tools its direct Sales teams are currently using. UC is considering Partner Communities (PRM) on Experience Cloud.
UC's concern at the moment is making sure that its dealer network only gets access to the opportunities they themselves bring to UC or that UC submits to the dealer to close. This is a concern for the VP of direct sales who has issues with bringing PRM in at all.
What is the initial suggestion a Solution Architect should provide to make Partner Communities work for UC?

• A.Create two account lookups on the opportunity, one for dealer and one for partner company, and create sharing rules to share the records.
• B.Utilize the external sharing model to differentiate the sharing models between Internal Sales users and External Communities users.
• C.Create public groups of partner companies and users at dealers, and share the opportunities using sharing rules.
• D.Utilize the same sharing model within the Partner Community that customers are currently using within the Customer Community.

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Universal Containers uses the Salesforce Platform to track customer payments and any late payments. This is accomplished with an architecture that includes Marketing Cloud, Service Cloud, and anintegration to the back-office billing system via MuleSoft. Invoices and payments are mastered in the billing system and exposed to Salesforce via MuleSoft. Notifications about customer payments are orchestrated out of Salesforce and emails are sent via Marketing Cloud. The late payment invoice data is required for service representatives to be able to reference within Salesforce.
What should the Solution Architect recommend when determining the role of each system for a use case of sending payment reminders?

• A.Integrate the billing system directly with Marketing Cloud via MuleSoft to trigger based on events from the billing system.
• B.Recommend a trigger from the billing system into Marketing Cloud, which sends customer formatted emails.
• C.Create cases within Salesforce from the billing system based on payment statues with MuleSoft event orchestration and send payment notifications via Marketing Cloud.
• D.Load the payment and invoicing data within Salesforce from the billing system with MuleSoft, and drive payment notifications via Marketing Cloud.

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