Different teams at Universal Containers (UC) are experiencing challenges using their existing tools. The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements.
UC wants to improve its relationship with customers, so a digital redesign program is starting with the goal of moving to Salesforce solutions.
Which three steps are necessary to set up a program roadmap?
Choose 3 answers

• A.Identify the high-level workload capacity and planning of the IT and Legal teams.
• B.Prioritize the transformation of activities involving the least development.
• C.Create project plans for each of the projects that will be on the roadmap.
• D.Prioritize the transformation of activities related to customers' interactions.
• E.Explain how the program contributes to the business's goals.

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A Solution Architect is working with a complex enterprise architecture that supports multiple business processes. Many previous transformation projects have struggled because of the interdependencies between the Salesforce production environment and other systems, as well as a lack of documentation.
In which two ways can a Solution Architect gain a better understanding of the current state of the Salesforce production environment?
Choose 2 answers

• A.Speak to the business stakeholders to gather their suggestions for improvement.
• B.Identify which system integrator did the previous implementation and ask them to document their work.
• C.Examine the details of the current configuration to see how it is set up.
• D.Work with the system administrator toidentify who has the most knowledge of the current configuration.

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What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that project stakeholders are aligned with the project team on deliverables?

• A.Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase.
• B.Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.
• C.Develop and present the business case to all project stakeholders before beginning the solution design and development phase.
• D.Define and document the business value map with project stakeholders to capture the value provided by the implementation.

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Big Server Company sells complex server solutions to customers through a reseller channel. Resellers will purchase complex servers aswell as have warehouses to store quick need products for their customers, such as additional hard drives and cables. Big Server Company currently uses Salesforce CPQ for its Sales team. Big Server Company would like to be able to give resellers easy access to purchase warehouse type products through B2B Commerce; however, the company would also like to allow resellers to request additional discounts for large volume orders from the Sales team.
Which recommendation should a Solution Architect make tointegrate B2B Commerce and Salesforce CPQ to accomplish this request?

• A.Utilize an integration software, like MuleSoft, to sync carts and pricing between B2B Commerce and Salesforce CPQ.
• B.Implement the Salesforce CPQ & Billing and CPQ B2B Commerce Connector and use the Cart to Quote flow to sync the cart to Salesforce CPQ, and have a reseller price rule adjust pricing for the reseller based on volume.
• C.Create a request special pricing button in B2B Commerce that will create an opportunity for the salesrepresentative and allow the sales representative to follow up.
• D.Implement the Salesforce CPQ & Billing and CPQ B2B Commerce Connector and use the Cart to Quote flow to create a quote from the Resellers Cart, allowing a sales representative to configurediscounts and sync back to cart.

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During a B2B multi-cloud implementation, an executive sponsor from Universal Containers (UC) approaches the Solution Architect to discuss ongoing support and new functionality that will be rolled out tosupport UC.
The current implementation supports Experience Cloud, Service Cloud, and Sales Cloud.
Which three recommendations should a Solution Architect make to ensure features are enabled without impacting user efficiency?
Choose 3 answers

• A.Give usersa way to raise support tickets for new features they do not understand.
• B.Give users the ability to opt-out of any new feature they dislike.
• C.Fully document all customizations added to the system.
• D.Communicate and train users on new features.
• E.Ensure development, training, and production environments are in place.

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