Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to its business partners, and be able to track open and click-through rates just like it does with email campaigns.
What should a Solution Architect recommend to UC?

• A.Embed third-party messenger tools.
• B.Utilize Marketing Cloud and MobileConnect.
• C.Utilize Service Cloud and LiveMessage.
• D.Utilize Service Cloud Email to Text Message.

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A client is running a project with a 626 multi-cloud setup involving Marketing Cloud, Sales Cloud, Service Cloud, Experience Cloud, and Mu'eSoft. Currently, MuleSoft is primarily used to integrate with third-party systems. Marketing Cloud is connected to Sales/Service using the standard connector. A recent requirement-gathering session, involving all functional streams, brought up the question of where consolidated reporting mil happen. So far, reporting has only been looked at individually per stream.
There is a steering committee meeting 1 week from now. The Solution Architect was asked to provide different solutions to fix the problem. The expectation is that a high-level evaluation will be done prior the steering committee meeting so that an indication of options can be given and additional funding can be requested.
Which three critical steps should the Solution Architect take first?
Choose 3 answers

• A.Identify key drivers and high-level data scope behind the need for a consolidated reporting.
• B.Ensure all data objects across the different clouds have a unique external identifier
• C.Draft a solution to show how consolidated reporting can be done using CRM Analytics.
• D.Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel. licenses aspects) for the most viable.
• E.Review the established and planned dataflows to understand where the systems of record sit and where data is transported to already.

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Universal Containers (UC) is concerned about potential data storage issues in Salesforce due to the Invoice, Order, and Inventory data that would be flowing infrom various on-premise legacy CRM and ERP applications. UC would like to view and occasionally report on this data on-demand for day-to-day operational processes and would prefer not to store the data in Salesforce due to data residency requirements.
Which recommendation should the Solution Architect make to meet this requirement?

• A.Use Salesforce Orchestrator with MuleSoft to retrieve the data when it is needed.
• B.Push the data into Salesforce and implement an archival strategy.
• C.Write custom Apex code to retrieve the data in real time from external systems.
• D.Re-architect the implementation using Salesforce Connect and external objects.

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Universal Containers (UC) is using Service Cloud and B2B Commerce to allow resellers the ability to purchase and support farming equipment UC maintains. UC has invested in smart devices which allows that equipment to inform UC when a part becomes faulty. The data from these devices goes to a public cloud solution where every row of sensor data is received every second from every device. There are 100,000 devices on various farms being actively used. The CIO would like this data to be connected to Salesforce in some manner.
What kind of integration method should a Solution Architect suggest to accommodate this need?

• A.Embed the devices' sensor data in a view on the Asset record.
• B.Load the public cloud solution directly to Salesforce using MuleSoft.
• C.Utilize Platform Events based on the devices' state change.
• D.Utilize Apex Callouts based on the devices' state change.

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AW Heat &. Cooling is a mid-sized manufacturing company that sells special purpose heating and cooling solutions. Sales have declined significantly, and analysis shows that customers are leaving due to long turnaround times for quotes, lack of flexibility, and confused salespeople that do not understand their customers and do not collaborate with each other. The company wants to streamline and improve the customer experience from end to end, including new communication channels and digital self-service offerings.
How should the Solution Architect arrange the roadmap to implement the company's stated priorities?

• A.Start with Service Cloud and Revenue Cloud, followed by Experience Cloud and, later, Sales Cloud.
• B.Develop a comprehensive solution that includes Sales Cloud, Revenue Cloud, Service Cloud, and Experience Cloud as a basic version from the start.
• C.Fast-track Service Cloud followed by Sales Cloud, Revenue Cloud, and, later, Experience Cloud.
• D.Start with Sales Cloud and Revenue Cloud, followed by Service Cloud and, later, Experience Cloud.

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