The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an Opportunity is Closed won.
What automation tool best accomplishes this?

• A.Approval Process
• B.Process Builder
• C.Validation Rule
• D.Outbound Message

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A user at Northern Trail Outfitters Is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization.
Which two ways should the administrator help the user log into Salesforce?

• A.Reset password on the user's record detail page.
• B.Log in as the user to unlock the user and reset the password.
• C.Reset the password policies to allow the user to login.
• D.Use the unlock button on the user's record detail page.

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A user at Universal Containers left the company. The administrator needs to create new user for their replacement, but they have assigned all available users licenses.
What should the administrator do to free up users licenses for the new users?

• A.Freeze former employees user record.
• B.Deactivate the former employees user record.
• C.Delete former employees user record.
• D.Change the formers users record to the new user.

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How should an administrator support this request?

• A.Add Formula Fields to track Stages on each Opportunity.
• B.Refresh weekly reporting snapshots for Closed Opportunities.
• C.Use process builder to capture the daily average on each opportunity.
• D.Run the Opportunity Stage Duration report.

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An administrator gets a rush request from Human Resources to remove a user's access to Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.
What should the administrator do to fulfil the request?

• A.Change the user's profile to read-only while removing them from being referenced in the Direct Manager Field.
• B.Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field.
• C.Deactivate the user and delete any records where they are referenced in the Direct Manager field.
• D.Delete the user and leave all records where they referenced in the Direct Manager Field without changes.

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