Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.
What should the administrator use to achieve this?

• A.Assignment Rules
• B.Case Rules
• C.Workflow Rules
• D.Escalation Rules

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What happens if a WF task is assigned to a role containing more than one person?

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Which is a feature of combination charts? Choose 2 answers

• A.Display more than one summary value in chart
• B.Add a second axis range to a chart
• C.Add a third axis range to the chart
• D.Display data from multiple reports in a chart

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Once an opportunity reaches the negotiation stage at cloud kicks, The Amount fields becomes required for sales users. Sales managers need to be able to move opportunities inti this stage without knowing the amount.
How should the administrator require this field during the negotiation stage for sales users but allow their managers to make changes?

• A.Assign the administrator profile to the managers.
• B.Make the field required for all users.
• C.Configure a validation rule to meet the criteria.
• D.Create to formula field to fill in the field for managers.

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Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages.
How Should the administrator configure this requirement?

• A.Create three sales processes. Create three record types and one page layout.
• B.Create one sales process. Create three record types and three page layouts.
• C.Create three sales processes. Create three record types and three page layouts.
• D.Create one sales process. Create one record type and three page layouts.

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